You lead a team in upholding contract governance, providing contract support, and conducting reviews of the contract design and operations to enhance the governance and efficiency of MINDEF’s shared services contracts, which cover Human Resource (HR), finance, travel services, welfare, and training. You work closely with external contractors, MINDEF/SAF business owners, and relevant stakeholders to manage the contracts, operations, and projects. In addition, you negotiate for the best contract terms, services, and innovation outcomes for MINDEF/SAF and our employees.
You must have a tertiary qualification, with at least 7 years' working experience in contract management, finance, procurement, meeting secretariat workflows and business process reviews. You must be meticulous, sharp, independent and have the ability to negotiate with contractors, multi-task and work within tight timelines. You should have the ability to synergise requirements and issues across different contracts. Possession of good command of English, both spoken and written, is essential.
Only shortlisted candidates will be notified.
You lead a team to operationalise and manage the NS Contact Centre (NSCC) to ensure a high degree of efficiency in its operations; and undertakes management reporting, operations/performance analysis, content and feedback management to achieve a high level of service delivery and customer experience. You drive also the resolution of systemic issues in NSCC case management. In addition, you optimise the management and deployment of lean resources to meet our service delivery requirements and targets. Your challenge lies in managing a multitude of stakeholders to ensure good services for our customers.
You must have a tertiary qualification in Business, Service Management or equivalent discipline. You should have at least 8 years' work experience in customer service design or service operations, along with 5 years' managerial experience. Having at least 3 years of experience in contract or vendor management is preferred.
Only shortlisted candidates will be notified.
You will be part of a team responsible for developing and implementing internal communication strategies across MINDEF/SAF’s communication channels to inform, engage, and align employees with our organisational goals. This includes creating and executing creative strategies for large-scale employee communication, planning communication frequency and methods, and coordinating with various organisational functions. You also collaborate with multiple stakeholders and cross-functional teams to facilitate effective employee engagement.
In addition, you drive continuous improvement in service delivery and operations for employee communications, including conducting periodic reviews of internal communication efforts to adapt to the evolving communication landscape and employee preferences. Lastly, you collaborate with communication counterparts in the Whole-of-Government and relevant industries to incorporate best practices, foster innovation, and ensure a comprehensive and cohesive approach to strategic communication initiatives.
You must have a tertiary qualification, preferably with 1 to 2 years' work experience in a service delivery or communications role. You must be service-oriented and have a keen interest in the application of digital technology in service delivery. Possession of good interpersonal and communication skills is essential. You must have a good command of English (both spoken and written). Having skills and experience in managing stakeholders and performing communication functions is advantageous. In addition, having the ability to analyse and gain insights from multiple sources to enhance communication approach, channels, and messaging would also be beneficial. Appointment will be commensurate with your experience.
Only shortlisted candidates will be notified.
You manage employee feedback from MINDEF/SAF employees to resolve employee service-related issues. You analyse feedback and identify policy and process reviews to address system issues and employee pain points. In addition, you build a seamless omni-channel experience for employee feedback and driving channel migration/improvement efforts towards digital services to enable self-help and reduce feedback volume.
You must have a tertiary qualification, with 1 to 2 years' work experience in a service delivery or project management role. You should possess an understanding and familiarity with system/technical solutions of the different employee feedback channels, the MINDEF/SAF ecosystem, policies, and processes for employee feedback management, as well as good service delivery and customer experience. Possession of strong communication, interpersonal, and project management skills is essential to establish strong working relationships with feedback channel owners, obtain their buy-in, and mobilise their involvement to establish a seamless omni-channel experience for employees. Appointment will be commensurate with your experience.
Only shortlisted candidates will be notified.
You will be part of a team that oversees service delivery digitalisation to transform service delivery in MINDEF/SAF. On this, you perform service delivery data analytics to derive insights from a wide range of data sets to transform service delivery in MINDEF/SAF. You apply data-driven approaches to management reporting through digital tools like dashboards and digital systems that collect, clean and analyse data across the service delivery landscape. In addition, you review and enforce the governance of service delivery domain data quality and access policies.
You must have a tertiary qualification in Data Science or any related discipline, with at least 3 years’ work experience in an IT or digital-related field. You must have a keen interest in digital technology, possess good interpersonal and communication skills. Experience in project management or data visualisation/mining/modelling will be advantageous. Appointment will be commensurate with your experience.
(Applicants with no experience may apply.)
Only shortlisted candidates will be notified.
You will be part of a team to manage and maintain a suite of citizen service IT systems, to deliver seamless user experience and support efficient business and IT operations. On this, the team manages the operations and support (O&S), and the contracts, with the support of the DSTA Project Management Team and manage the service provider to meet the stipulated Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and other contractual requirements. You drive activities through continuous improvement and coordinate with internal/external stakeholders involved to implement initiatives that will enhance the user experience, system capabilities, and/or the O&S operations. You also drive change management, communication plans, risk management and business continuity planning and activities. In addition, the team is responsible for management reporting, operations/performance analysis, content and feedback management so as to strengthen service delivery and customer experience and manage initiatives with other government agencies to promote Whole-of-Government (WOG) collaborations in digital service delivery. Your challenge lies in ensuring compliance with the relevant WOG and MINDEF/SAF’s policies and guidelines for public-facing websites and digital services.
You must have a tertiary qualification in Information Technology (IT), Computing or any related field, preferably with 2 years’ relevant work experience. You must be a good communicator and/or multi-tasker with accolades in uplifting digital experiences that exceeded user expectations. Appointment will be commensurate with your experience.
(Applicants with no experience may apply.)
Only shortlisted candidates will be notified.