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Contact Details
You can contact us by hotline:
1800-3676767
(or +65 65676767 if you are calling from overseas)
or leave us a message:
Locations
Media Contacts
Duty Media Relations Officer (24-Hour Hotline)
9228 6190
Please click here to view the full list of Media Relations Officers.
MINDEF/SAF Service Charter
We are committed to serve you through continuous improvement of our services. To facilitate interaction and strengthen our services to be more responsive, a set of service standards at the various touch points is published for your information.
Our Service Standards
EXPAND ALL
At Service Counters
  • You will be served at our service counters within 15 minutes upon your arrival.
  • Your straightforward transactions will be processed within 15 minutes, 90 percent of the time.
FOR E-SERVICES
  • Your transactions received via our e-Service applications will be acknowledged within 1 working day.
  • Your application will be assessed within 14 working days. If more time is required, you will receive an interim reply stating a plan of action.
FOR ENLISTMENT NOTICES
  • Your Enlistment Notice will be sent out at least 2 months before your Date of Enlistment.
FOR NS TRAINING/ACTIVITIES NOTICES & PAYMENT MATTERS
  • You will be given at least 6 months of advance notice for high key training (>7 days and above) , 3 months of advance notice for low key training (< 7 days) and 1 month of advance notice for activities up to 1 day.
  • You will receive your service and make-up pay within 14 days from the start of training.
  • If you are going on overseas training, you will receive your service pay 2-3 days prior to departure.
  • You will receive your IPPT and Marksmanship awards within 14 days from the date of the event.
Our Commitment to Service Excellence - “We Care”
Welcoming
We provide a comfortable service environment. We are friendly and courteous when attending to you.
Effective & Efficient
We are professional and timely in our service delivery. We will try to help you find solutions whenever possible.
Collaborative
We will work as a team to deliver quality services. We will practise No Wrong Door Policy whenever applicable.
Accessible
We will ensure that our services are readily available and conveniently accessible to you. We will leverage on technology to continuously optimise our services for our customers.
Responsive
We are interested, responsive and pro-active when attending to your needs.
Empathetic
We will be courteous and listen to your needs. We cannot accede to all requests but we will ensure that all actions taken will contribute to the public good and uphold impartiality and fairness.