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Last updated 27 July 2025
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General enquiries
From 17 Jul 2025, for MHA NS matters, please submit a query via go.gov.sg/mhansquery or call the MHA NS Contact Centre at 1800-642-0000.
From 17 Jul 2025, NS Contact Centre operating hours are from Monday to Friday, 8.00am to 5.30pm (excluding Public Holidays).
NS Contact Centre
Hotline: 1800-367-6767
(or +65 65676767 if you are calling from overseas)
Charges apply for calls from mobile numbers to 1800 service lines.
Email: contact@ns.gov.sg
(If you are sending attachments, the following file types are preferred: .PDF or .JPG. The email size should be no larger than 4MB)
Feedback: Online feedback form
Counselling hotline
SAF Counselling Centre hotline (24-hour)
1800-278-0022
Charges apply for calls from mobile numbers to 1800 service lines.
Training Safety hotlines
Army Safety hotline
9723 3891
Air Force Safety hotline
9234 7233
Locations
Ministry of Defence HQ
303 Gombak Drive, MINDEF Building, Singapore 669645
Depot Road Camp (including SAF Careers Centre)
3, 5 Depot Road, Singapore 109680
The Central Manpower Base (CMPB)
91 Hillview Link, Singapore 669723
Media contact
Duty Officer
9228 6190
Click here to view more contacts in MINDEF Communications Organisation.
MINDEF/SAF service charter
We are committed to serve you through continuous improvement of our services. To facilitate interaction and strengthen our services to be more responsive, a set of service standards at the various touch points is published for your information.
Our service standards
At service counters
You will be served at our service counters within 15 minutes upon your arrival.
Your straightforward transactions will be processed within 15 minutes, 90 percent of the time.
For phone calls
Your telephone calls will be answered within 5 rings
Your requests and feedback (voicemail, email and fax) will be acknowledged within 1 working day.
You will receive a reply to all straightforward enquiries/feedback within 3 working days. If more time is required, you will receive an interim reply stating a plan of action.
For e-services
Your transactions received via our e-Service applications will be acknowledged within 1 working day.
Your application will be assessed within 3 calendar weeks. If more time is required, you will receive an interim reply stating a plan of action.
For enlistment notices
Your Enlistment Notice will be sent out at least 2 months before your Date of Enlistment.
For NS training/activities notices and payment matters
You will be given at least 6 months of advance notice for high key training (>7 days and above) , 3 months of advance notice for low key training (< 7 days) and 1 month of advance notice for activities up to 1 day.
You will receive your Service Pay and Make-Up Pay within 10 working days from the start of training, or 14 working days upon receipt of the Make-Up Pay claim and supporting documents, whichever is later.
If you are going on overseas training, you will receive your service pay 2-3 days prior to departure.
You will receive your IPPT and Marksmanship awards within 14 days from the date of the event.
Our commitment to service excellence - "We Care"
Wholehearted
I go the extra mile for people impacted by my work, to meet intended outcomes.
Effective
I find solutions or offer alternatives to meet intended outcomes.
Collaborative
I work with various teams to deliver intended outcomes.
Anticipatory
I think ahead to address the needs of people impacted by my work.
Responsive
I am timely and proactive in attending to the needs of people impacted by my work, to meet intended outcomes.
Empathetic
I put myself in the shoes of those impacted by my work, to better understand their needs.