We are committed to serve you through continuous improvement of our services. To facilitate interaction and strengthen our
services to be more responsive, a set of service standards at the various touch points is published for your
We provide a comfortable service environment. We are friendly and courteous when attending to you.
Effective & Efficient
We are professional and timely in our service delivery. We will try to help you find solutions whenever possible.
We will work as a team to deliver quality services. We will practise No Wrong Door Policy whenever applicable.
We will ensure that our services are readily available and conveniently accessible to you. We will leverage on technology
to continuously optimise our services for our customers.
We are interested, responsive and pro-active when attending to your needs.
We will be courteous and listen to your needs. We cannot accede to all requests but we will ensure that all actions taken
will contribute to the public good and uphold impartiality and fairness.