The registration period for the 1-year complimentary principal SAFRA or HomeTeamNS membership, given as part of the NS55 Recognition Package to eligible NSmen, has been extended to 31 Jul 2023.
A: 2022 marks 55 years of National Service (NS55). Through NS55, we hope to commemorate the importance of NS to Singapore’s defence and success as a nation, as well as recognise the contributions of national servicemen, past and present. In addition, we also hope to convey the message that securing Singapore’s defence through NS requires the commitment and support of every Singaporean.
A: The NS55 commemorative efforts will span from March to December 2022.
A: You are welcome to participate in our upcoming NS55 commemorative efforts, such as the NS55 Showcase and NS55 Interactive Trail. For a list of upcoming NS55 activities, please visit the Calendar of Events page.
Ground-up initiatives and activities that organisations, companies and individuals would like to contribute to the NS55 commemorative activities are greatly welcomed. If you would like to share your ideas for the NS55 commemorative activities, please contact us at NS55@defence.gov.sg.
To commemorate 55 years of National Service, MINDEF and the MHA will offer the NS55 Recognition Package to past and present national servicemen to thank them for their contributions to Singapore’s defence and security.
The NS55 Recognition Package comprises $100 worth of credits for eligible past and present national servicemen, as well as one year of free SAFRA/HomeTeamNS membership for national servicemen who are serving / have served Operationally Ready NS.
Eligibility for the NS55 Recognition Package will be determined based on service status in May. Full-time national servicemen (NSFs) who enlist by 31 December 2022 will also be given the NS55 Recognition Package after they enlist.
From mid-June 2022 onwards, you will receive your NS55 Recognition Package notification letter at your official address as per your NRIC. The notification letter will contain more instructions on how to register for your SAFRA/HomeTeamNS membership. Upon successful registration and verification, you will receive an email with your membership login details to access the mSAFRA or HomeTeamNS mobile application. The registration for membership will close on 31 December 2022.
From July 2022, you will receive an SMS notification that the NS55 credits have been disbursed to you. Instructions on how to access the credits will be provided in the SMS.
The NS55 credits will be disbursed to you automatically from July 2022. It will be in the form of digital credits disbursed via the LifeSG mobile application.
For the SAFRA/HomeTeamNS membership, you will need to register via the QR code or link provided in the notification letter. You will then receive the membership login details via email to log on to the mSAFRA or HomeTeamNS mobile application.
The NS55 credits are valid for one year upon issuance. The tenure of the complimentary SAFRA/ HomeTeamNS membership will be one year upon SAFRA/HomeTeamNS’ issuance of your membership.
Uniformed regulars from the Singapore Armed Forces (SAF), Singapore Police Force (SPF), Singapore Civil Defence Force (SCDF), Central Narcotics Bureau (CNB) and Singapore Prison Service (SPS) are not eligible for NS Recognition benefits, including the NS55 Recognition Package.
You may choose to top-up your e-commerce wallets like ShopeePay using your NS55 credits via the PayNow option. Thereafter, you can pay for your items by selecting the e-commerce wallet as your payment mode.
Step 1 : Go to ShopeePay.
Step 2 : Select Top Up.
Step 3 : Select and confirm PayNow as the top-up option.
Step 4 : Save or screenshot the PayNow QR code.
Step 5 : Access your NS55 credits on LifeSG application and scan the saved copy of PayNow QR code from the e-commerce platform.
Step 6 : Enter and confirm the amount of credits to topup to ShopeePay.
You can now select ShopeePay as your payment mode to pay for your purchases online.
If you are residing overseas, you may use your credits at online merchants that accept PayNow UEN QR or NETS QR payment.
Alternatively, you may use your credits to top-up any e-wallets or make payments on e-commerce platforms that accept PayNow UEN QR or NETS QR as a payment method.
Servicemen can donate their credits to any online charity platform that accepts donations by “Scan and Pay” via PayNow UEN QR or NETS QR.
Your phone's operating system may not be compatible with the LifeSG application. Update your operating system to (a) iOS13 and above (Apple users) or (b) Android 10 and above (Android users). Alternatively, you may wish to use another Android or iOS device to log in to LifeSG and Singpass to use the credits.
You may also contact Helpdesk@life.gov.sg for help on technical troubleshooting for the LifeSG app.
|Possible Issues Faced||Solution|
|a||The QR code displayed by the merchant does not include PayNow as a payment mode.||Go to participating merchants that accept payment via PayNow UEN QR.|
|b||The PayNow QR code is tagged to the merchant’s personal mobile number instead of a company UEN.|
|c||The QR code displayed by the merchant has expired.|
|d||The LifeSG application is unable to scan the QR code displayed due to poor lighting.||Check WiFi connection or data stability.|
As part of MINDEF/SAF's effort to go digital and green, we encourage servicemen to redeem their NS55 credits via the LifeSG app. To help you with the process, a step-by-step guide on how to use your credits has been provided in the hardcopy letter that you should have already received. The guide is also available on the NS55 website (https://go.life.gov.sg/FP7q). You may also seek help from your family members and friends, or approach our digital ambassadors at convenient locations island wide for more assistance.
Hardcopy vouchers can be provided to those who have no means to access the credits via the LifeSG mobile app. In such circumstances, national servicemen can either contact the NS55 call centre at 1800 723 6755 / email@example.com (SAF) or 6708 6660 / send enquiries via https://hometeamnshelp.zendesk.com (HomeTeam).
For further enquiries and assistance, you may approach our digital ambassadors at the following locations:
- SG Digital community hubs located at selected Community Centres and Public Libraries
- SAFRA and HomeTeamNS clubhouse customer service counters
Digital credits offer benefits to servicemen that hardcopy vouchers do not.
As a show of support for NS, merchants will be offering additional discounts and promotions when servicemen redeem their NS Recognition credits at these shops. This means the digital credits will have greater value. The full list of promotions can be accessed here.
The NS55 credits can also be used at a broader range of merchants than the vouchers, including heartland shops, hawkers, e-commerce merchants, and even at government agencies and educational institutions.
National servicemen will be able to receive, carry and redeem these credits conveniently via their mobile devices, instead of having to carry hardcopy vouchers. The likelihood of misplacing or losing credits is significantly lower than doing so for hardcopy vouchers.
Servicemen are strongly encouraged to redeem their NS55 credits via the LifeSG mobile app to enjoy exclusive discounts and access to a wider range of merchants accepting payment by PayNow UEN QR or NETS QR. As hardcopy vouchers are not issued by default, servicemen who have no means to access the credits and require hardcopy vouchers may contact the NS55 call centre at 1800 723 6755 / firstname.lastname@example.org (SAF) or 6708 6660 / send enquiries via https://hometeamnshelp.zendesk.com (HomeTeam). Once your request has been approved, a notification letter with further instructions on how to collect the hardcopy vouchers will be mailed to your registered address.
Once your request for hardcopy vouchers has been approved, a notification letter with further instructions on how to collect the hardcopy vouchers, and an authorisation form will be mailed to your registered address. Servicemen can authorise a family member to collect the vouchers on their behalf by completing the authorisation form. The authorised family member must bring the completed authorisation form, together with his/her NRIC (or the serviceman’s physical NRIC) and notification letter to any SAFRA clubs to collect the hardcopy vouchers.
Hardcopy vouchers will only be issued if the full sum of the $100 credits remain unused.
The care and protection of information, including your personal data, is of utmost importance to MINDEF and MHA. Our servicemen are regularly educated on the guidelines for personal data protection, and the need to handle personal data carefully and sensitively. These include the requirement to seek proper approval for the collection, use, and disclosure of personal data.
The registration process for SAFRA/HomeTeamNS is needed to facilitate the creation of an e-membership.
This digital redemption of NS recognition benefits via LifeSG is a collaboration between MINDEF and the Smart Nation Digital Government Group. No personal data will be passed to external contractors for the purpose of implementing this scheme.
A: You do not need to download an app for the walking trail. The walking trail can be accessed at go.gov.sg/NS55trail on your preferred internet browser.
A: For the best experience, it is recommended to access the trail on the latest version of Google Chrome or Safari.
A: As the trail will bring you to public locations, you are able to access the Discovery Points at these locations 24/7. However, we recommend walking the trail during the day where there is sufficient light to view the AR elements on the trail.
A: The recommended route for the best story flow is Battle Box > Clemenceau Ave > Central Fire Station > SMU > Civilian War Memorial > Esplanade > The Float @ Marina Bay. However, it is not necessary to strictly follow the recommended route to complete the trail. You are free to decide on the sequence of the Discovery Points to visit.
A: The trail is an estimated 3.3km long, and will take about 1.5-2hrs to complete, depending on the route taken and walking speed.
A: You will still be able to trigger the menu option for The Float @ Marina Bay at the Youth Olympic Park or Helix Bridge.
A: Participants who have successfully collected the AR Jigsaw at the Discovery Points in the Walking or Virtual trail will be able to redeem a unique set of NS55 Trail digital sticker pack.
A: The red drop pin on the map indicate that the user is in the vicinity of a Discovery Point and that the menu option can be triggered. Green drop pins on the map indicate the other available Discovery Points in the Trail. To access the content at these drop pins, walk to the respective locations. Grey drop pins on the map indicate the Discovery Points that have been explored.
A: To fully experience the trail, you will require a phone that has Internet connection, location tracking and camera functionality.
A: Your position is displayed as the small green circle on the map. Your browser’s location tracking will have to be enabled in order for the small green circle to appear.
A: Move close to the Discovery Point location until the drop pin turns red. Tap on the red drop pin icon or the red header button of the discovery point to launch the Discovery Point’s menu page to start your experience.
A: Ensure that your web browser setting allows the use of the camera function. Once you have ensured that the permission is allowed, refresh the web browser and continue the trail exploration.
A: Your progress on the trail will be retained as long as your browser’s cache is not cleared when you close the browser.
A: You will be able to collect the Field Pack Quest items throughout the entire Walking trail. There is one Field Pack Quest item to collect per Discovery Point. The Field Pack Quest items are plotted near each of the seven discovery points.