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<<< We must take quality beyond customer satisfaction to customer delight. - Colby Chandler >>>
<<< Quality is not an abstraction; it's a measurable, manageable business issue. - John Guaspari >>>
<<< Every process in your organization has a customer, and without a customer a process has no purpose. - V.Daniel Hunt >>>
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<<< Whatever is worth doing at all is worth doing well. - Earl of Chesterfield >>>
<<< Quality: A measure of the extent to which a thing or experience meets a need, solves a problem, or adds value for someone. - Karl Albrecht >>>
<<< Do it right the first time. - Philip Crosby >>>
<<< Put in its simplest terms, Total Quality represents nothing more or less than the collective professionalism of everyone in an enterprise. - David Hutchins >>>
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Last updated on 24 Jul 2006
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