MINDEF/SAF is continuously building on organisation excellence alongside operational effectiveness and we believe that quality service is a significant facet in our effort towards an excellent organisation.
We are committed to serve you through continuous improvement of our services. To facilitate interaction and strengthen our services to be more responsive, a set of service standards at the various touch points is published for your information.
You will always be treated with courtesy and can expect the following standards when interacting with us.
|
Access at MINDEF Service Centres/Counters
- All visitors can expect to be served within 15 minutes upon arrival at the service centres/counters.
- 90% of your general/straight forward requests will be processed within 15 minutes.
- Where the information is not readily available, 90% of complex/staged requests will be processed within 100 minutes.
|
Customer Service Telephone Lines to MINDEF/SAF
- We will reply to your queries or feedback within 3 working days. Where response cannot be given, we will provide an interim reply within 3 working days.
- Your calls will be answered within 3 to 5 rings. The calls will be directed to our voice mail after the 5th ring with voice mail messages being acknowledged within 1 working day.
|
Service Centres/Counters:
|
 MINDEF Feedback Hotline | | |
| | 1800-3676767 | | |
| | National Service Affairs Dept (NSAD) | | National Service Personnel Centre (NSPC) | | NSmen Payment Centre (NPC) | | Air Manpower Dept (AMD) | | Naval NSmen Branch (NNSB) | | Central Manpower Base (CMPB) | | MINDEF IPPT Booking Centre | | SAF Counselling Centre (SCC) | 1800-2780022 | | Army Recruitment Centre (ARC) | 1800-6872769 | | Air Force Recruitment Centre (AFRC) | 1800-2701010 | | Navy Recruitment Centre (NRC) | 1800-2780000 | | MINDEF HR Dept Recruitment Centre (MHRD) | 1800-7650310 | | MINDEF Scholarship Centre (MSC) | 1800-7246527 |
|
|
E-mail Enquiries
- Your emails will be acknowledged within the same day of receipt (within 24 business hours).
- We will reply to your queries/feedback within 3 working days. Where response cannot be given within 3 days, we will provide an interim reply.
|
Internet Access on e-Services/On-line Application
- We will acknowledge all internet access on our e-service applications within the same day of receipt (within 24 business hours).
- When an application of our service is successful, you will be informed within 7 working days of receipt or interview.
- For unsuccessful application, you will be informed within 14 working days of receipt or interview.
- An interim reply will be given within 7 or 14 working days if more time is required.
|
Service Centres/Counters and their Related Links
|
Correspondence and Fax
- We will acknowledge correspondences and fax within the same day of receipt (within 24 business hours).
- We will response to your queries/feedback within 3 days.
- An interim reply will be given within 3 days if more time is required.
|
Payment to NSmen
- For all local NS training, you will be paid your service pay and make-up pay* within 14 days from the start of training.
- For overseas training, payment will be made 2 to 3 days prior to departure for training (if advance payment is requested).
- For IPPT and Marksmanship awards, payment will be made within 14 days from the date of the event.
* This applies for make up pay (MUP) claims that are received on time and are complete. For claims which are received late or where more documents are needed for verification, such MUP claims will be paid within 14 days (for e-claims) or 21 days (for hardcopy claims) upon receipt of claim/documents.
|
Advance Notice for Call-Up of NS Training
- For high key training (more than 7 days), you will be given at least 6 months of advance notice.
- For low key training (less than 7 days), you will be given at least 3 months of advance notice.
- For activities of up to 1 day, you will be given at least 2 months of advance notice.
Back to Top
|
Last updated on 05 Jun 2008
|
|
